Refund policy

Last Updated: September 21, 2026

❤️ 100% Refund Guarantee

Don't love your product? Shop with confidence.

At Clove & Vine, you can request a return within 5 days of delivery and receive a 100% refund of the eligible product price, provided the product meets the conditions below.

1. Return Eligibility

To qualify for a return:

The request must be made within 5 days of delivery.
The product must be unused, unworn and unwashed.
Tags and original packaging should be intact where applicable.
The product must not be damaged or altered by the customer.

2. Damaged, Defective or Wrong Product

If you receive a damaged, defective, misprinted or incorrect product, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the product/problem
Photos of the packaging
Unboxing video, where available

After verification, we will arrange a replacement or refund, as applicable.

3. Size & Change of Mind

Our 100% Refund Guarantee allows you to return an unused product even if you simply don't love it, subject to the 5-day return window and return conditions.

Please check our size chart carefully before ordering.

Minor colour differences caused by screen settings or normal printing variations do not constitute a product defect.

4. Refund Process

Once the returned product is received and verified, the eligible refund will be initiated to the original payment method.

Bank/payment-provider processing times may vary.

5. Return Pickup

For eligible returns, we will coordinate the return pickup through our fulfilment/logistics partner.

Please do not send any product back unless instructed by Clove & Vine.

6. Important

Returns may be rejected if the product has been used, washed, altered, intentionally damaged or is not in an acceptable condition for resale.

Orders that become RTO because of an incorrect address, refusal of delivery or failure to receive the shipment may be subject to separate shipping/reshipment conditions.