Terms of service

Last Updated: September 21, 2026

Welcome to Clove & Vine. By accessing or purchasing from clovevine.in, you agree to the following Terms & Conditions.

1. About Clove & Vine

Clove & Vine is an online clothing and fashion store serving customers in India.

We use third-party production, print-on-demand, fulfilment and logistics partners, including Qikink, to manufacture and deliver certain products ordered through our Website.

2. Products & Product Information

We make reasonable efforts to display accurate product images, descriptions, colours and sizes.

However, minor variations may occur due to:

  • Screen/device settings;

  • Digital printing processes;

  • Manufacturing tolerances; and

  • Normal product variations.

We reserve the right to update product information, pricing and availability without prior notice.

3. Orders

When you place an order, you agree that the information provided by you is accurate and complete.

Once an order enters processing or production, it may not be possible to cancel or modify it.

We reserve the right to cancel an order in cases including suspected fraud, payment failure, incorrect pricing, product unavailability or other circumstances requiring cancellation.

4. Pricing & Payment

All prices displayed on our Website are in Indian Rupees (INR) unless otherwise stated.

We may offer payment methods including:

  • Online payment;

  • UPI;

  • Cards;

  • Other payment gateways; and

  • Cash on Delivery (where available).

Payments may be processed through third-party providers such as Razorpay, Cashfree, Shopify Payments or other providers.

5. Shipping & Delivery

Orders are fulfilled through our third-party fulfilment and logistics partners.

Estimated delivery times may vary depending on your location, product, courier and other circumstances.

Once an order is handed over to the courier, delays caused by the courier, weather, natural events, strikes, operational issues or other circumstances outside our reasonable control may occur.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Additional charges may apply where an order needs to be reshipped because of incorrect or incomplete information provided by the customer.

6. Returns, Refunds & Replacements

Our 100% Refund Guarantee allows eligible customers to request a return within 5 days of delivery, subject to the conditions stated in our Return, Refund & Replacement Policy.

For defective, damaged, misprinted or incorrect products, please contact us within 7 days of delivery with the required evidence.

Our complete Return, Refund & Replacement Policy forms part of these Terms & Conditions.

7. Customer Responsibilities

You agree not to:

  • Provide false or misleading information;

  • Use the Website for unlawful purposes;

  • Attempt to commit fraud or payment abuse;

  • Misuse our return/refund system;

  • Interfere with Website security or functionality; or

  • Infringe the intellectual property rights of Clove & Vine or others.

8. Intellectual Property

All content on clovevine.in, including:

  • Logos;

  • Brand names;

  • Product images;

  • Graphics;

  • Website design;

  • Text;

  • Original designs; and

  • Other original content

is owned by or licensed to Clove & Vine and may not be copied, reproduced, modified or commercially used without our prior written permission.

You may not upload, submit or use content that infringes another person's copyright, trademark or other intellectual property rights.

9. Third-Party Services

We use third-party providers for services such as:

  • Product manufacturing and fulfilment;

  • Payment processing;

  • Shipping and delivery;

  • Website analytics; and

  • Technology services.

These providers operate independently and may have their own terms and policies.

Qikink, for example, provides print-on-demand, fulfilment and shipping services to sellers.

10. Website Availability

We aim to keep our Website available and functioning properly, but we do not guarantee that it will always be:

  • Available without interruption;

  • Error-free;

  • Completely secure; or

  • Free from technical issues.

We may temporarily suspend or modify the Website for maintenance, updates, security or other operational reasons.

11. Limitation of Liability

To the extent permitted by applicable law, Clove & Vine will not be responsible for indirect or consequential losses arising from the use of our Website or products.

Our liability relating to a specific order will generally be limited to the amount paid for that order, except where applicable law requires otherwise.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

12. Events Outside Our Control

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters;

  • Government actions;

  • Strikes;

  • Transportation disruptions;

  • Severe weather;

  • Technical failures;

  • Pandemics or similar events; or

  • Other force majeure events.

13. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use and share personal information.

By placing an order, you acknowledge that your information may need to be shared with payment, fulfilment, shipping and technology providers to process and deliver your order.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the Website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

15. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the competent courts in India, subject to applicable law.

16. Contact Us

For questions regarding these Terms:

Clove & Vine
Delhi, India
Website: clovevine.in
Email: support@clovevine.in

Shop with Confidence

100% Refund Guarantee if you don't love the product, subject to the conditions in our Return, Refund & Replacement Policy.

Clove & Vine — clovevine.in